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Let's All Fire A Client Today!Steve here. First let me get this off my chest. If you DO NOT want this letter please don't send me hysterical emails and moaning whinging complaints. You subscribed ... you unsubscribe by hitting the link at the end that says ... UNSUBSCRIBE, DURGHHHH! That was for the losers on this list but what about us winners! Let me tell you this little story. Once we had a client called Anita come to the salon. She was a moaner. Nothing was ever right. She complained about the shampoo. Moaned about the color. Screamed about the haircut. Nagged about the coffee. She was a total moaner! However, she always came back. You see to shut her up we did what a lot of salon owners would do. Refund or give some back. Offer a stack of services for free. Give her some products and so on. She always moaned. She always came back. Until ... One day she came in again. The day after a color. She stood at the desk and demanded to speak to me on a busy Saturday morning. I simply went over and clamed her down. I told her if she met me here on Monday I would put everything right. The lady is NUTS with a capital N! So I met her on Monday. I was waiting like a lion in the grass. She walked in with her daft husband in tow. I walked right up to her and said ... "Anita, you have been coming here for 3 years now. You complain every time. You get a lot from us. So ... here is a 100% refund from last week and now please ... NEVER COME INTO OUR SALON AGAIN ... You Are Banned!" Man o man, that felt good. Time To Fire A Client Now some of you will hate this newsletter ... so what ... this is salon life, REAL salon life. So if you have a blood-sucking-life-draining-moaning-whinging-refunding-stinking client fire her big fat butt next time you see her. Your staff will love you for it! You'll love yourself for doing it. Your business will be stronger for it. This is Steve over and out..... |
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